When Your RAID Breaks, How To Deal

With everything being digitized these days it’s getting more and more important to keep data safe and to ensure that your servers are protected. With more people starting their own businesses in order to live out their own personal dreams losing productivity is the worst possible thing that can happen to someone. Maybe you run a data entry business. If your servers go down, even for a second, you risk running behind on your deadlines. Other may run a home business where they sell handmade creations. If your hard drive fails you could possibly lose all your customer’s custom orders. The longer things remain in disarray the longer it will take you to get back on your feet, and the more expensive it will be for a data recovery service provider like this one.
Since RAID systems are made up of various hard drive systems they will be susceptible to the very things that haunt computer users. Your hard drive could suffer a physical or logistical error that renders it useless. With RAID systems you need to be careful if your controller software bites the dust. It’s not really recommended to try to repair RAID failures on your own, unless you are extremely confident in your skills. Good RAID repair information can help, though.

If you aren’t confident in yourself or if you are completely aware that this is something over your head, you’ll need to look into a company that you can count on in your time of need. If you don’t have a tech support person you can rely on to do this research, these are some qualities you’ll want to look out for when you’re choosing a repair company:

  1. Skills and Experience.
  2. Security Measures
  3. Facilities
  4. Help and Support

Let’s break it down even further. When using your RAID in business you probably can’t go without the data it holds for a very long time. You want to ensure that when you are sending it in for repair that you are choosing a company that actually has experience repairing RAID setups. Almost any recovery company can boast about how many hard drives they’ve recovered. But we know that RAID can be extremely specific and therefore it’s not simple work. Retrieving important data and repairing the controller software, if necessary, is extremely vital in ensuring that the technician knows what they’re doing if you ever hope to use it in the same capacity again.

As far as security measures go, even the most basic repair companies will use encryption. You want to make sure that the service you decide to go with has at least SSAE 16 certification. This is a third-party standard that measures a company’s privacy and security. Not only are you ensuring that your files won’t be hacked or damaged, you also want to make sure no one walks off with your data.

This brings us to facilities. This section goes hand-in-hand with security. You want to make sure that the service you are using has proper security monitoring. Maybe they have cameras and keypads at every door. Maybe the employees have all been background tested. Maybe both. You also want to ensure that the clean room where the repair will be taking place is locked and has been evaluated. Make sure they’ve brought in a third-party to review their services and recognise them.

Lastly, you want to make sure their help and support is actually helpful and supportive. Many recovery services provide 24/7 support which is going to be really important for you. You want to make sure that you can get updated as the processes goes so that the moment there is an issue you are notified and can work on getting it fixed. These places will be very transparent with what they are doing with your data and they aren’t likely to suddenly tack extra bits to your bill.


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